This policy explains how Liva (“we”, “us”, “our”) collects, uses, stores and protects personal information when you use our websites, apps (including account apps), services or contact us.

What we do

Liva provides telecommunications and IT services to residential and business customers, including internet, phone, mobile and managed IT services.

What is personal information?

Personal information means any information that identifies you or could reasonably identify you — for example your name, contact details, ID documents, payment details and usage information.

What we collect

• Identity and contact details (name, email, address, phone)
• Payment and billing details
• Device, app and service usage data (IP address, browser, app activity, location when enabled)
• Credit and trade information for credit checks
• Limited sensitive information only where required (e.g. fraud or verification)

How we collect information

We collect information you provide directly (e.g. when you sign up or contact us) and automatically when you use our services. We may also receive information from partners, credit reporting bodies and public sources.

Cookies & analytics

We use cookies, log files and similar technologies to improve our services and measure website/app usage. Third-party analytics (like Google Analytics) may also run on our sites. You can opt out of some tracking via your browser or the relevant third-party tools.

Targeted advertising

We (and partners) may use tracking to support targeted advertising. If you prefer not to receive personalised ads you can opt out via the advertising platforms or industry opt-out portals.

Sharing & overseas transfers

We may share your information with service providers, group companies, credit reporting bodies and as required by law. Some service providers may be located overseas — we take steps to protect your information when transferred outside your country.

Credit reporting

For credit assessments we may collect and disclose credit-related information to Credit Reporting Bodies. This may include defaults, credit applications and related information.

Security and storage

We store information securely using electronic systems and reasonable safeguards to protect it from unauthorised access. If you suspect a data breach, please contact us immediately.

Your rights

You can request access to, or correction of, personal information we hold about you. You can opt out of marketing communications at any time. Some operational messages (e.g. billing, outages) cannot be opted out of.

How to contact us

For questions, privacy requests or complaints please contact:

This is a simplified summary of Liva’s Privacy & Credit Reporting Policy. Keep a copy of the full policy on your website and link to it where required.